Return & Refund Policy

At WhisperLinens, we value your trust and strive to provide a hassle-free shopping experience. Our return and refund policy is designed to address concerns promptly while aligning with our supplier's guidelines.

Returns

We accept returns in the following cases:

  • Defective or Damaged Products: If the product has quality issues or is damaged during shipping, you are eligible for a return or refund.
  • Incorrect Products: If you received the wrong product, we will ensure the issue is resolved through a return or refund.

Conditions for Returns

  • Items must be returned in their original, unused condition, including all packaging materials.
  • Returns must be initiated within 7 days of receiving the product.
    This timeframe is required due to supplier constraints and warehouse handling limitations.
  • Returns for reasons such as a "change of mind" are not accepted, as per supplier policy.
  • Refunds will not be processed for minor color differences due to lighting or screen settings.

Return Shipping

  • Defective or Incorrect Items: We will cover return shipping costs if the product meets the return conditions.
  • Non-Quality Related Returns: If a return is approved for other reasons, the customer will be responsible for shipping costs.
    Return shipping must be arranged through our customer service team. We will provide the appropriate return address and instructions based on your location.

Refunds

We process refunds under the following terms:

  • Full Refund: Granted for items with verified quality issues or incorrect shipments.
  • Partial Refund Without Return: In certain cases, we may offer a 30%–50% partial refund without requiring the product to be returned, to reduce processing time. This is determined on a case-by-case basis.

Refunds are processed within 3–5 business days after verification or once a partial refund is agreed upon.

Non-Refundable Cases

  • Color Differences: Minor color variations due to lighting or screen resolution are not grounds for a refund.
  • Unauthorized Returns: Items returned without prior approval will not be accepted.
  • Hygiene Products: For sanitary reasons, we cannot accept returns on used, washed, or opened bedding items.

How to Initiate a Return or Refund

Please email us at whisperlinens@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the product

Our team will respond promptly with next steps.

Legal Disclaimer

This return policy reflects our operational guidelines and supplier requirements.
We comply with all applicable consumer protection laws in the countries we ship to.
If your region mandates extended return periods (e.g., 14 days in the EU), please contact us — we are happy to assist individually.

Let us know if you have any questions — we’re always here to help.
Email: whisperlinens@gmail.com