Return & Refund Policy

Return & Refund Policy

At WhisperLinens, we value your trust and strive to provide a hassle-free shopping experience. Our return and refund policy is designed to address concerns promptly while aligning with our supplier's guidelines.

Returns

We accept returns in the following cases:

  • Defective or Damaged Products: If the product has quality issues or is damaged during shipping, you are eligible for a return or refund.
  • Incorrect Products: If you received the wrong product, we will ensure the issue is resolved through a return or refund.

Conditions for Returns

  • Items must be returned in their original, unused condition, including all packaging materials.
  • Returns must be initiated within 7 days of receiving the product.
  • Returns for reasons such as a "change of mind" are not accepted, as per supplier guidelines.
  • Refunds will not be processed for minor color differences due to lighting or screen settings.

Return Shipping

  • Defective or Incorrect Items: We will cover return shipping costs if the product meets the conditions outlined above.
  • Non-Quality Related Returns: If a return is approved for other reasons, the customer will be responsible for the shipping costs.

Refunds

We process refunds under the following terms:

  • Full Refund: Granted for items with verified quality issues or incorrect shipments.
  • Partial Refund Without Return: In certain cases, we may offer a 30%-50% partial refund without requiring the product to be returned.
    • This option is available to reduce the return process inconvenience and is determined case-by-case.

Refunds will be processed within 3-5 business days after the issue is verified or once a partial refund is agreed upon.

Non-Refundable Cases

  • Color Differences: Refunds are not issued for minor color discrepancies caused by lighting or screen settings.
  • Unauthorized Returns: Items returned without prior approval will not be processed for refunds.

How to Initiate a Return or Refund

To request a return or refund:

  1. Contact our support team with your order details and a description of the issue.
  2. Provide clear photos of the product to verify the problem.
  3. Our team will review your case and provide further instructions.

At WhisperLinens, your satisfaction is our priority, and we are here to make every purchase seamless and enjoyable.