FAQ – Orders, Shipping, Returns & Bedding Care

Yes — you can cancel for a full refund at any time before your order is dispatched, for any reason at all. Most orders are prepared for shipping within about 24 hours, so please email us at support@whisperlinens.com with your order number as soon as you can. Once an order has shipped it can no longer be cancelled.

Email us straight away with your order number. If your order hasn’t been dispatched we’ll gladly change it, or cancel it for a full refund so you can reorder. Once it’s on its way we aren’t able to change or swap it — so if you’re unsure about size or colour, check the size guide or just ask us before you order. We’d much rather spend five minutes on that than have you end up with the wrong thing.

If your order hasn’t been dispatched yet, email us with your order number and the corrected address and we’ll update it. Once an order is on its way the address can’t be changed. If a parcel can’t be delivered because of an address problem, contact us within 7 days of the first delivery attempt and we can arrange one redelivery to a corrected address in the same country for a USD 15 fee.

Checkout is secure and encrypted at every step. You can review the available payment options and any shipping costs during checkout before you confirm your order.

Orders are prepared for shipping within 1–5 business days, and delivery then typically takes 5–9 business days depending on your address. We ship directly from our fulfilment partner, which is part of how we keep our prices where they are. You’ll receive a tracking link as soon as your order is on its way.

We ship across the USA and Canada. Exact shipping costs are shown during checkout before you confirm your order. We aren’t able to guarantee delivery to PO Boxes, APO/FPO addresses, or remote and restricted delivery areas, so please use a standard street address wherever you can.

As a small business, we work hard to get every order moving promptly. Occasionally preparation takes a little longer — a set may be restocking, or a carrier handover may be running behind. If your order is outside the stated processing window, email us and we’ll find out exactly where it stands.

Tracking can take a little while to update after dispatch, and carriers do see occasional delays. If your tracking hasn’t moved, or your order hasn’t arrived within 10 days of the estimated delivery date, email support@whisperlinens.com and we’ll chase it with the carrier. Where a delay or loss is confirmed, we’ll arrange a replacement or a full refund.

If something arrives damaged, defective, incorrect or incomplete, email us at support@whisperlinens.com within 7 days of delivery and we’ll put it right — we’ll review your claim and arrange a replacement or a refund. Because bedding is hygiene-sensitive, we aren’t able to take a set back once it’s been delivered if you simply change your mind. You can cancel any order free of charge before it ships. Full details are in our Refund & Return Policy.

Email support@whisperlinens.com within 7 days of delivery, before using or washing the item. Please include your order number, a photo or video showing the problem, a photo of everything you received laid out together, and a clear photo of the shipping label and barcode on the outer packaging. Keep the outer packaging until your claim is closed. We reply within 2 business days and confirm the next steps from there.

We don’t run a standard exchange service. Bedding is hygiene-sensitive, so once a set has been delivered we aren’t able to take it back and send a different one out. If you’d like to change size or colour, email us before your order ships and we’ll sort it out. If your order arrives damaged, defective, incorrect or incomplete, that’s a different situation entirely and it’s covered in full.

Standard bed sizes vary between manufacturers, so we’d always recommend measuring your mattress — including its depth — before ordering. Dimensions listed in our size guides are approximate: manufacturing tolerances and slight differences between production batches mean actual measurements may vary by roughly 1–2 in (2–5 cm). Listed measurements refer to the product before washing, and natural fibres such as cotton may shrink slightly on the first wash. If you’re unsure, email us your measurements and we’ll tell you which set fits.

Every set includes a duvet cover and two pillowcases. On products where a sheet option is offered, you can choose to add a flat or fitted sheet before adding the set to your cart. Where no sheet option is shown, no sheet is included. The exact contents are listed on each product page, so it’s worth a quick look before you order.

The full fibre composition for each set is listed on its product page, so please check there for the one you’re looking at. Rather than focusing on thread count, which depends on the thickness of each thread, we’d suggest reading the reviews on the product you’re interested in to get a feel for the texture and weight.

Wash in cold or warm water, avoid extreme temperatures, and consider hang-drying for best results. Washing before first use is fine and helps soften the fabric — do note that natural fibres can shrink slightly on the first wash. Gentle, low-heat care keeps the fabric soft and comfortable wash after wash.

Our bedding is made by manufacturing partners in China, chosen and reviewed by us for the quality and feel of their fabric. We work with a small number of them so that every piece feels considered, comfortable, and made to enjoy night after night.