Frequently asked questions

Allow 1–2 business days for preparation and an estimated 4–8 business days for delivery after dispatch. You’ll receive a tracking link when your parcel ships.

Shipping is free to the United States and Canada. Use a street address where possible. Delivery to PO boxes, APO/FPO addresses and remote areas cannot be guaranteed. Local duties or taxes may apply. Shipping details

If preparation takes longer than two business days, tracking stops moving, or your parcel still hasn’t arrived 10 days after its estimated delivery date, email support@whisperlinens.com with your order number. We’ll check with the carrier and arrange a replacement or refund if loss or delay is confirmed.

For a duvet cover, compare its listed width and length with your insert. For a fitted sheet, measure your mattress width, length and depth, including any topper. Listed measurements are taken before washing and may vary by about 1–2 in (2–5 cm). See the US size guide or Canadian size guide.

Choose your size and sheet option on the product page, then check the pieces listed for that selection. A duvet cover is the removable outer layer. A duvet insert or sheet is included only when it appears in the selected set’s contents.

Yes. Email support@whisperlinens.com with your order number before dispatch for a full refund. Orders are often prepared within about 24 hours, so contact us as soon as possible.

Contact us before dispatch with your order number and the exact change you need. We can help update the order or cancel it so you can reorder. Once it ships, we can no longer change the items.

Email support@whisperlinens.com with your order number and corrected address before dispatch. If a delivery attempt fails because of an address issue, contact us within seven days of the first attempt. One redelivery to a corrected address in the same country is available for USD 15.

You’ll see the payment options available for your order at secure checkout before you confirm. View payment methods

Email support@whisperlinens.com within seven days of delivery, before using or washing the item. Include your order number, a photo or video of the problem, a photo of everything you received and a clear photo of the parcel label and barcode. Keep the packaging. We reply within two business days with the next steps. Read the full policy

We don’t accept change-of-mind returns after delivery or offer standard exchanges. If you need a different size or color, contact us before dispatch. If we sent a different item from the one you ordered, please report it as an incorrect item.

We issue approved refunds within 3–5 business days. Your bank or payment provider may need additional time to post the credit. Please wait for our instructions before sending an item back.

Check the fiber composition on the specific product page. Our range includes cotton and linen blends. The weave and fiber both influence how a fabric feels, so thread count alone won’t tell you its texture or weight.

Start with the care label on your piece. For sets that allow machine washing, use a cold or warm cycle and avoid high heat when drying. Natural fibers can shrink slightly after the first wash. Bedding care guide

Our manufacturing partners in China make the bedding. WhisperLinens selects the collection and handles customer support before and after delivery.