Return & Refund Policy

We accept return requests within 14 days after your order is delivered, provided that the item is eligible for return and meets the conditions below.

To qualify for a return, the item must be returned in its original condition: unused, unwashed, undamaged, unstained, unaltered, free from odors or pet hair, and with all original packaging, labels, accessories, and inserts included.

For hygiene reasons, we cannot accept returns of bedding items that have been used, washed, stained, damaged, altered, or returned without the original packaging.

All returns must be approved by our customer service team before being sent back. Unauthorized returns cannot be accepted.

• Returns must be requested within 14 days of delivery.
• Items must be unused, unwashed, undamaged, unstained, unaltered, and in original condition.
• Items must be returned with all original packaging, labels, accessories, and inserts.
• Bedding items must be free from odors, stains, pet hair, signs of use, or signs of washing.
• Returns must be approved by our customer service team before being sent back.
• The return must be shipped within 15 days after we provide return approval or return instructions.
• Items must be returned using the return instructions or label provided by our support team.
• Unauthorized returns, returns sent to the wrong address, or returns sent without the latest approved instructions cannot be accepted.
• Minor color differences caused by lighting, photography, fabric texture, or screen settings are not considered product defects.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible and before using or washing the item.

After verification, we will offer a suitable solution, which may include a replacement, a full refund, a partial refund, or return instructions. If a return is required due to a verified defect, damage, or incorrect item, we will cover the approved return shipping cost.

To help us resolve the issue quickly, please email us with:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Clear photos or videos of the packaging and shipping label

Please note that damage, stains, odors, washing, misuse, or wear that occurs after delivery may affect return or refund eligibility.

If you simply change your mind, you may request a return within 14 days of delivery, as long as the item is unused, unwashed, undamaged, unstained, unaltered, and returned in its original packaging.

Free return shipping may be available for eligible approved returns only when confirmed by our support team or when a prepaid return label is provided. If a free return label is not available for your order, item, or location, the customer may be responsible for the return shipping cost.

Please do not send the item back before receiving approval from us. Returns sent without approval, to the wrong address, or outside the return window may not be accepted or refunded.

For approved returns, our support team will provide the return instructions.

In some cases, we may provide a prepaid return label. In other cases, you may be asked to arrange the return shipment yourself using a trackable shipping service.

If you are instructed to arrange the return shipment yourself, please keep the shipping receipt, tracking number, and shipping label. We may request this information before completing the refund process.

Packages sent with cash-on-delivery, pay-on-delivery, or without prior approval will be refused and cannot be accepted.

Please make sure you do not include any items in the return package that are not part of the approved return. If an incorrect item is accidentally included, we cannot guarantee that it will be found, returned, refunded, or compensated.

Once your return is received and inspected, we will notify you about the approval status of your refund.

Approved refunds are processed within 3–5 business days after inspection. Please note that your bank or payment provider may need additional time to post the refund to your account.

Refunds are usually issued to the original payment method used at checkout.

In some cases, we may offer a partial refund without requiring the item to be returned. This is handled on a case-by-case basis.

If a returned item is used, washed, stained, damaged, missing packaging, missing accessories, or not in its original condition, the refund may be reduced or rejected.

Original shipping fees, shipping protection, priority processing fees, and other service fees are non-refundable unless the return is due to our error, a verified defective item, a damaged item, or an incorrect item.

We cannot accept returns in the following cases:

• Items that have been used, washed, stained, damaged, altered, or worn
• Bedding items with odors, stains, pet hair, or signs of use
• Bedding items returned without original packaging
• Items missing labels, accessories, inserts, or parts originally included
• Returns requested more than 14 days after delivery
• Returns shipped more than 15 days after return approval or return instructions were provided
• Items returned without prior approval
• Items returned to the wrong address
• Items sent using a different return method than the one provided by our support team
• Products with minor color differences due to lighting, photography, fabric texture, or screen settings
• Products damaged due to misuse, improper care, washing, installation, storage, or return shipping

This policy does not limit any rights you may have under applicable consumer protection laws. If your country or region provides additional mandatory consumer rights, we will handle your request in accordance with those laws.