Terms of service

TERMS OF SERVICE
Last Updated: 07.06.2026

Welcome to WhisperLinens! These Terms of Service ("Terms") govern your access to and use of our website, www.whisperlinens.com (the "Site"), and any related services, including purchasing products (collectively, the "Services"). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. GENERAL INFORMATION

Website Owner: International Solutions Point s.r.o.
Business Address: Dobrovského 874/29, Přívoz, 702 00 Ostrava, Czechia
Email: support@whisperlinens.com

2. ELIGIBILITY

To use our Services, you must be at least 18 years old or the legal age of majority in your country. By placing an order, you confirm that you have the legal right to use the payment method provided.

3. PRODUCTS & ORDERS

3.1. Product Availability & Descriptions

  • We strive to display product information accurately, but we do not guarantee that descriptions, images, or pricing are error-free.
  • Colors may vary due to differences in screen settings.

3.2. Order Processing & Acceptance

  • Orders are processed within 3-5 business days, excluding weekends and holidays.
  • Processing for international orders may take an additional 1-2 business days.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.
  • If an order is canceled, we will issue a full refund.

3.3. Pricing & Payment

  • All prices are listed in USD and include applicable taxes unless stated otherwise.
  • We accept payments via Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and Google Pay, which are securely processed through Stripe. PayPal is also available as a separate payment method.
  • You agree to provide accurate and complete billing information.

4. SHIPPING & DELIVERY

4.1. Shipping Policy

  • Shipping costs are calculated automatically at checkout based on your location and order details.
  • Orders are shipped via trusted carriers such as FedEx and UPS for reliability.
  • Estimated delivery time is 4-9 business days (excluding weekends), depending on the shipping method and carrier schedule.

4.2. Customs & Import Fees

  • Customers are responsible for any import taxes or customs duties imposed by their country.

4.3. Delivery Issues

  • We are not liable for delays caused by shipping carriers, customs clearance, or incorrect shipping addresses provided by customers.
  • Shipping timelines may vary slightly due to carrier schedules and external factors.

For full details, please refer to our Shipping Policy.

6. INTELLECTUAL PROPERTY

All content on the Site, including images, logos, product descriptions, and website design, is the property of WhisperLinens and is protected by copyright laws. You may not reproduce, modify, distribute, or use any content without our written permission.

7. USER CONDUCT

You agree not to:

  • Use our Site for any illegal, fraudulent, or unauthorized purposes.
  • Interfere with or disrupt the security or functionality of the Site.
  • Post misleading, false, or harmful content on our Site or related platforms.

We reserve the right to suspend or terminate accounts violating these rules.

8. LIMITATION OF LIABILITY

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our Site or Services.
  • Our liability for any claim is limited to the amount you paid for the product.

9. PRIVACY POLICY

By using our Services, you agree to our data collection and usage practices as described in our Privacy Policy.

10. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. CHANGES TO TERMS

We may update these Terms at any time. Changes take effect immediately upon posting. If you continue using our Services, you accept the revised Terms.

12. GOVERNING LAW

These Terms are governed by the laws of Czechia. Any disputes will be resolved in the courts of Ostrava, Czechia.

13. CONTACT INFORMATION

For questions or concerns regarding these Terms, please contact us:
📧 Email: support@whisperlinens.com
📍 Address: Dobrovského 874/29, Přívoz, 702 00 Ostrava, Czechia